Hard to eat:
It's a good thing if two parties involved in business can eat and chat and thus build mutual trust and understanding, says Wen C. Ko, but for this kind of thing only a few people are really necessary. Unfortunately, because the Chinese want to fill up a table, these dinners often involve "innocent parties" who are invited to attend despite having no connection to the matter at hand. The result is that the two sides have no real chance to talk about anything in detail. Eventually, they have to make another appointment at one of their offices, and the dinner turns out to have been one great big waste of time and money.
And there are many people who shout "In this world there is nothing harder to eat than a business dinner!" Wang Chien-hsuan, a legislator who has long dreaded business socializing, holds that back in the age of material want, an occasional business dinner provided a chance for a big meal, but today, when swallow's nest or shark fin soup are spinning on lazy Susans everywhere, what suffering these meals dish out! Wen C. Ko points out that the Chinese make distinctions as to where the host and guests in order of importance sit. Everything is arranged. You can't decide for yourself to sit next to a neighbor whose company you enjoy, and because it is very important that Chinese-style round tables are full, it is very difficult to get up and leave in the middle. Big meals like these abroad are typically serve-yourself affairs. Not only can you choose your partner in conversation, you can get up and go whenever you feel like it, and there's nothing wrong with leaving a little bit early. There's so much more freedom.
Of course these Chinese-style business meals are at their worst when you have some special duties to attend to--like when the boss has invited some business guest out and as an underling you have been dragged along to provide a little extra companionship. Underlings' presence, on the one hand, highlights the boss's position of prominence--as when they intervene in the rounds of toasts to drink on his behalf. On the other hand, the underlings also have their regular responsibilities and at any time may be called upon for data or information. And they can't refuse these evenings out but must attend to them like their regular duties in the office. "At the same time as paying close attention to the course of the conversation between the two main parties, they also force themselves to try to be witty and interesting, so as to make the scene more festive," says Li Tao, director of external affairs at Ford Lio Ho Motors, speaking from personal experience.
What's more, everything is hard at the beginning. For instance, if you're having a business dinner with a new client, both you and he will try to present yourselves in your best light, so as to obtain the other's approval and acknowledgement. You want to prevent him from bringing up conditions that you can't meet, and even more you want to prevent a competitor from getting an opening at stealing his business. Tiptoeing through this minefield while trying to eat a meal truly makes attending these dinners like going to battle.
In order to prevent attendance at these meetings from leading to the burden of favors owed, many companies strictly prohibit their staff from casually accepting an invitation to a business dinner. A former employee of the Taiwan branch office of Citibank who now works for a new bank as the assistant manager of credit evaluation, has come to this conclusion after many years of experiences with these dinners: "You can't just accept every invitation. When you really can't turn it down, it's best to bring a colleague so as not to feel isolated."
Many people have acquired experience in learning how to politely to refuse invitations to business dinners. Whether to accept or decline, how to refuse an invitation politely--these are tests to the whole way you handle your business relationships. They involve making instant strategic assessments: If I go what do we talk about? What will happen if I don't go? What excuse can I use not to go? It's most important that the tone of voice is modest and sincere. "You've got to make it clear that you're not looking down on them."
Those out in society struggling to pull themselves up will naturally want to make use of these business dinners to do networking. On the other hand, for someone who already has established himself, there's a lot more room to pick and choose. C. C. Lee stresses measuring a person's importance. "You can refuse someone of no importance 100 times without it making any difference. Usually, after someone is refused two or three times, he will naturally get the picture and not make another invitation."
Act two--male temptation:
Going to these business dinners may be a pain in the neck, but if the evening isn't called happily to a close when the table is cleared, a serious headache may ensue. In order to show sincerity, often a second act at a karaoke or piano bar can't be done without, and the festivities can go on to the middle of the night or even the early morning. "My wife keeps me on a short leash, " frankly admits a department chief in the Executive Yuan, "and so if I can, I avoid going to the second act. But if there's no way out, I'll go and help fill up the sofa."
Li Tao uses the term "inner struggle" to describe his feelings before "the second act." "The dinner is usually over about 9:00, and if I go home then I'll still have time to play with my kid and chat with my wife, but if I go to the second act, everyone will be asleep by the time I get home." Of course, in the male-dominated arena of business entertainment, only those with a lot of confidence and conviction dare to withstand the derisive laughter brought by mention of mother or wife.
Is this nighttime socializing really the Chinese wonder drug for straightening out any business networking problem?
"The truth is that with progress, the functions of these gatherings are ever fewer!" holds C. C. Lee. In today's competitive society, things hinge on one's actual talents. The market place is a battlefield. Giving way just a bit may mean that the company loses money. And so, "Making deals at these business dinners represents the small business of the agricultural age, " Lee says rather bluntly. "Today a deal can easily involve US$ 1 million. If you really want to make the deal over dinner, your business is going bankrupt fast. " Li Tao also holds that discussions at these business dinners are just a part of the process of making a decision; they can't be the deciding factor. The true keys to doing business successfully are the preparation before making the deal and the continued hard work after it.
When does papa dine at home?
What's more, in comparison with the agricultural society of years past, the networks of relationships that people have today are much more complicated. They have grown immensely. People with resources are always being smothered by requests for favors. In the final analysis, handling everyone fairly is probably the best way not to offend people. And the people who have public power or special financial resources should have the good sense to know that the channels through which the resources are distributed are ever more in the spotlight of public scrutiny. Using public resources for personal gain is ever more difficult.
Business dinners are not as effective as people think, but habits die hard. Wang Hsing-ching uses the terms "oral-phase culture" and "group-type culture" to explain why the Chinese wine and dine for business' sake: "When you get right down to it, these gatherings reflect people's values and their attitudes about life. They also reflect how the Chinese have decided to deal with their newfound abundance of money and leisure."
He believes that the Chinese have yet to raise their awareness about quality of life. When people would rather spend NT$50,000 for a painting than on hosting one of these dinners, these get-togethers will naturally fall from favor. With the same logic, when men value the joys of the family over making more money and getting a promotion or when they think that reading a book at home is better than hanging out with their business buddies all day mouthing inanities, then these kinds of business gatherings will go out of style. Inner understanding of this ilk takes time to crystallize. It can't be pushed.