You scratch my back...
The days when it was necessary to keep a low profile when visiting second-hand shops are well and truly gone, and online auction sites have hit the big time, so the youth today have gone from regarding buying and selling online as a novelty to seeing it as just another option. That's good news for second-hand shops, which have gone from being secreted away in dingy alleys, dark corners of large buildings, and basements to lining main streets, sitting clearly alongside department stores and shops dedicated to trendy labels, fighting new with old.
Two years ago, Chan Man-chi and her sister joined the fight, opening two stores in eastern Taipei. Their second store, Relove Second Hand, sits next to Breeze Center, catching the attention of many walk-by customers in the mood for a bit of a treasure hunt.
Chan says most of her customers are "women in their 30s or 40s," mostly professionals-doctors, lawyers, managers, and the self-employed-who have a good knowledge of labels and aren't stingy with their cash. These women know what they want; they don't just blindly bumble about hoping to hit on something. Young people are another big source of customers, but they don't spend nearly as much and don't come back very often, making them most definitely "irregular customers."
The Chans' two stores earn around NT$1 million a month each, and their sourcing of stock is a simple matter, with over a dozen friends supplying them with stock since they opened.
"We don't buy from unknowns-we stick to working with friends," says Chan. "Running a second-hand shop based on brand names, the thing we're most concerned about is the possibility of being sold counterfeit goods, especially given that counterfeiting techniques are getting more and more refined. We do our utmost to keep ourselves right away from that scene."
When they first opened shop, Chan remembers, they already had several loyal suppliers thanks to her older sister, who had more than ten years' experience working with designer distribution outlets. The elder Chan had found in her years that some of the big spenders kept just buying more and more clothes, more bags, more shoes... virtually filling entire rooms with their things. They couldn't bear to just give away all those well-cared-for clothes and accessories, and the very idea of throwing them out was just heartbreaking. But if they could sell them on to someone they knew, they could be sure their old things would be put to good use once more. What's more, it was a way of making room for more new things, and let them buy those new things without as much financial strain. And it was through these fashionistas that the Chan sisters managed to get enough stock to open their first second-hand shop with minimal capital outlay.
"Our prices are more or less dictated by the sellers, along with our own suggestions according to the condition of the goods and when they were made," says Chan Man-chi. For particularly popular accessories-anything in fashion or by a big-name designer label-second-hand prices don't differ too much from brand new. For last season's items, though, prices are usually 20-30% lower. Then, for pieces a few months older still, the Chans will generally offer even lower prices, in line with the lower demand. If they're much older than that, the Chans simply won't take them on.
"We hold special offers at the change of seasons or for store anniversaries, to bring in new customers," says Chan, who admits that despite the increasing popularity of second-hand shops, a lot of consumers cling to old misconceptions about buying second-hand, and still need to be shown the light. It seems like many people think second-hand clothing should be sold at bargain prices no matter what it is, while others think it must be left over from the estate of someone who has passed on. Still more question why they should even want to buy other people's used things, and are hesitant to put on clothes when they don't know where they've been.
When shopping for big-name second-hand clothing, any customer's biggest fear is that they'll end up with a fake. If you do go shopping, be sure to check carefully to make sure what you're buying is authentic.