A hundred million a year
The First Social Welfare Foundation (FSWF) is a public interest group concerned for the disabled and their families, founded in 1980 by a group of university professors specializing in special education. It devotes particular attention to early intervention, training in life skills, and employment assistance. The FSWF has also devised many new teaching materials and techniques, and over the past 30-plus years has provided services to more than 10,000 beneficiaries.
In contrast to many parental organizations that loudly champion the rights of the disabled, the FSWF has maintained a remarkably low profile. But their SEBs and employment services are very famous in the social welfare community. They have even established “First Social Enterprises” to take specialized responsibility for management of their more commercially viable business operations. Disabled persons benefit from an integrated structure of employment guidance services, from pre-job training and job matching to on-the-job training.
Of these, the most productive is “First Cleaning Services.” They have won contracts through open, public bidding for more than 40 government organizations, including the Taipei City Government, the Sun Yat-sen Memorial Hall, and the Academia Sinica. The company has annual revenues of about NT$110 million per year and has created 318 job opportunities.
This business model is the product of an “iron triangle” composed of the management team, disabled people, and socio-economically disadvantaged groups. Specialists in social work are in charge of management, the disabled are the main source of workers for the cleaning teams, and members of disadvantaged groups (elderly people, abused women, ex-convicts trying to go straight) play a back-up role, helping out in handling situations that arise unexpectedly.
At the Sun Yat-sen Memorial Hall in Taipei, everything from the indoor exhibition space to the outdoor plaza comes within the scope of First Cleaning Services’ operations. A man named Ah Liang, age 45, is responsible for the wide porch that runs all the way around the building. He is very earnest about his work, and is happy to help others. You could never tell that he is severely mentally retarded.
“Our kids are not afraid of hard work,” says Fang Wei-ping, who is in charge at First Social Enterprises, “and they treasure just having the opportunity to work, something that has never been easy for them to get.” He adds that when children say to their parents “I work at the Academia Sinica,” the mothers and fathers who have endured so many years of tribulations can’t help but weep for joy, and inside everyone feels a tremendous sense of pride and gratification. In fact, pride is at the very core of First Cleaning—employee turnover is less than 20%, and the work is taken seriously and done with attention to detail, which is what keeps quality at the highest level.
The “Jianguo Strip” in Taipei City is the birthplace of businesses opened by charitable organizations, and operations there today include car washes, automobile accessories shops, gas stations, and an organic foods chain store, all offering “sheltered employment” to the differently abled.