Lesson No. 2: Gaining confidence in the workplace
A graduate of National Taiwan Normal University’s English department, Joy Liu now works as a senior customer manager for Procter & Gamble Taiwan. In 2006 she had an internship with Microsoft.
Now aged 28, Liu emigrated to Canada as a child. When she was 17, her father lost his job and was forced to cut short her education in Canada. She returned to Taiwan and enrolled in a private high school. Relying on her excellent English, Liu was accepted to study English at National Taiwan Normal University (NTNU).
Not wanting to teach, she actively worked to build her job skills. As a first-year student, she audited business administration classes at NTU. As a sophomore, she showed even more initiative in looking for internship opportunities. As soon as she heard that Microsoft had an internship program, she immediately wrote up a four-page résumé and submitted an application.
Placed in the legal and corporate affairs department as an administrative assistant, she was at first assigned to sort out letters from the police requesting Microsoft’s assistance in investigations of cybercrime cases. She also helped her superiors organize both Chinese and English document files.
Since she was largely raised overseas and had taken courses in English writing, Liu at first had no worries about her English language abilities. It wasn’t until she got a draft back from her boss covered with all manner of corrections that she understood that her book learning hadn’t prepared her sufficiently for the tough demands of the working world.
After her boss gave her some pointers, Liu worked hard at learning from her mistakes. Gradually she earned the approval of her boss and was given greater responsibilities. When the Microsoft headquarters in the United States started building a global crime database, she was assigned responsibility for the Taiwan end of the project. On her own, she gathered data and familiarized herself with the system. After spending two weeks on the project, she completed a manual of several dozen pages that outlined the standard operating procedures to use with the system.
From that moment, Liu gradually began to rebuild her confidence. At one point the marketing department asked interns to help develop plans for Windows Vista. She immediately thought of Su Yijie, an NTNU graduate who was a star in Taiwan’s professional basketball league. What’s more, another member of her group at Microsoft knew Smile Weng, a singing star who was enrolled at NTU. Liu proposed harnessing the popularity of the two stars to promote Windows Vista via an online voting campaign. The dynamic and innovative plan was well received by her superiors, taking first place among all plans submitted by interns.
In the summer of that year, she garnered an internship at P&G, where she was subsequently able to gain formal employment thanks in large part to the recommendations of her boss at Microsoft.
Holding a “just do it” attitude, Liu acknowledges that she has had a lot of luck throughout the process, luck that extends even to the frustrations and obstacles she has encountered. Looking back on those setbacks, she believes that if she hadn’t been confronted with those problems she wouldn’t have developed the toughness and broader horizons that she now possesses.
Cultivating skilled personnel
The guiding principle behind Microsoft’s internship program is the following: “The workplace isn’t a campus or a cram school. Your superiors can only train you; they can’t teach you everything. You can’t come in with an attitude that you are an empty cup and expect to be filled to the brim.” Arriving with insufficient experience and skills is to be expected, but you can’t demonstrate a passive attitude or an unwillingness to prepare yourself as best you can, because the workplace is a lot like a battlefield: At the very least you’ve got to be willing to march into battle shoulder to shoulder with the other members of your team.
In implementing its internship program, Microsoft hasn’t shown any qualms about developing talented workers that other companies will end up employing. Instead, the company is helping young people to take their first steps into the arena of the workplace, allowing them to conquer their fears about exploring the distant unknown.