No longer a “failure expert”
Lee says that she had very little capital when she started her chili crisp business. “I built it from an initial investment of just NT$20,000.” She put NT$5,000 into ingredients, and then another NT$15,000 into a sealing machine, and that was it. “Consumers wouldn’t have understood how much time and effort I put into developing the chili crisps if I’d just packaged them in plastic bags.”
The boyish-looking Lee is only in her 30s, but has already had four businesses go bust, with her previous efforts to sell bubble tea, curry rice, apparel, and mini-motorcycles all failing. “My friends used to joke that I was a master of running shops into the ground,” laughs Lee.
Lee gained the courage to keep trying after repeated failures from something her grandmother, who raised her, used to say: “Spend your youth striving!”
In honor of her grandmother’s loving care, Lee named her chili crisps company after the Taiwanese pronunciation of her grandmother’s name.
DoGa is already widely known throughout Taiwan, but few people know how much Lee struggled to build the business. For all Lee’s strength and determination, the memories still bring tears to her eyes.
She explains that because chilies are an agricultural product, both the weather and the environment can cause their quality to vary. As a result, initial quality control is both expensive and time consuming.
“Whenever I get a shipment, I have to test the chilies’ spiciness by eating some raw,” says Lee. Producing the hand-made crisps presents its own particular challenge: washing and seeding the chilies leaves the workers’ hands feeling as if they’ve been smeared with chili ointment.
“I once had more than 30 employees quit in a single month,” recalls Lee. As a result, she is constantly looking for ways to improve the production process and create a better environment for her employees.
Lee has presented her chili crisps at food exhibitions in Macao, mainland China, and Japan, and has received positive responses everywhere she’s been. But that’s not enough for Lee. Back at home, she’s completed a new factory in Tainan’s Shanshang District, and would like to open it to tourists.
Lee is devoted to her friends but admits: “My greatest hope is that the whole world tries my chili crisps.” Here’s hoping the entrepreneurial “chili lady’s” dream comes true.
In 2016, DoGa’s Crispy Plum chili crisps (right) won a three-star Superior Taste Award from Belgium’s International Taste & Quality Institute (iTQi), while their Wasabi (far right) and Jalapeño varieties each won a one-star award. (courtesy of Zhen He Food Company)
Lee Wei-chen’s humility and warmth have contributed to DoGa’s growing popularity.
Many customers are interested in giving soft-serve ice cream with chili a try.
Lee Wei-chen has created an innovative sales model for her chili crisps by integrating cartoon-like “DoGa Transformers” into the interior design of her flagship store.